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What is SalesMetric?
Why is SalesMetric so affordable?
Who in my company would use SalesMetric?
How do I run SalesMetric?
Why do you only support Microsoft® IE5?
How reliable is the SalesMetric service?
How do I add users to the SalesMetric service?
Why do you use the Microsoft® Access database engine?
How do I know my database is secure?
How do I get a copy of my database?
How do I control access rights within SalesMetric?
How is my privacy protected?
What reports are available?
How do I create my own reports, mailing lists, et cetera?
What does SalesMetric cost to use?
Why don't you offer any ROI calculations?
What payment methods are accepted?
How do I get my data into SalesMetric?
Can you help us with our implementation?
Why do we need a system administrator?
How do I get help for SalesMetric?
Can I send email using SalesMetric?
How do I get started using SalesMetric?
How can I try SalesMetric before committing? What is SalesMetric? . . . .SalesMetric is a powerful web-based sales force automation (SFA) and customer relationship management (CRM) application designed to track your new leads, your valued customers, your communications history with accounts, the progress of your sales opportunities, and your company sales forecasts. While similar in functionality, SalesMetric is a fraction the price of salesforce.com, Siebel OnDemand or SalesNet. Starting at $15 per user, per month, you can easily measure and analyze your ongoing performance to allocate your time and unify your resources toward the programs, opportunities, and accounts that will bring you the greatest return on your investment. Continuous monitoring of your company commitments, even at the part number level, means there are never any surprises in your actual sales results. SalesMetric is an on-line subscription application service, and we manage all the hardware, software, data security, and system backups for you. You need no expensive IT staff, no special hardware, and you never need to synchronize data between your sales team members. Our affordable rates, and dependable service, make deployment simple and extremely attractive to the financially minded as well. Your costs are amortized over the life of your usage. You never have to pay extensive up front costs for capital equipment, staffing, or facilities to take advantage of the extensive benefit derived from SalesMetric. Your database remains intact, secure, and always completely accessible to you. SalesMetric helps your entire company put their attention and focus where it belongs, on your honored customers. SalesMetric's home page dashboard provides immediate insight into your sales effort, where you are, and where you need to go, for the salesman, or the manager's scope of control. The information you need to decide your next move is first thing you see. Who has touched my accounts? What opportunities do I have and at what stage? What are my opportunities worth? How am I doing against my forecast? What activities do I have scheduled? What action items are pending? What's new on my bulletin board? All this and more in one concise snapshot, every time you log in. SalesMetric is on-line 24/7/365 over the web, available real-time to all your sales players whether in Brussels, Boston, Belfast, or Berthoud, with no awkward synchronization ever needed to ensure you all share the exact same information. Just log on to the net. With SalesMetric, you always have the latest revision. You don't need to load special software on your computer. Your browser is all you need. Your entire database is always in your hands. A Centralized database ensures you no loss of valuable data when your employees change departments, or leave the company. The integrity of your files remain intact through any personnel shift. Organize all your vital customer account information for ease of retrieval, to create a comprehensive company resource, to measure the effects of your sales and marketing efforts, to gain essential product development feedback, and to keep your best customers close to your service personnel and help them resolve any pending inquiries. Company profiles, detailed contact records, current sales opportunities (even at a part number level), opportunity and component competitors, searchable communications history, critical document library, plus meaningful metrics to gauge your ongoing success. At SalesMetric, we Measure to Win™. Return To Top Why is SalesMetric so affordable? . . . .SalesMetric is a full function Sales Force Automation application designed, managed, and owned by programmers. We don't have any venture capital, so we can charge what we think is a fair price to make our profit. We run a clean operation and don't waste our capital on full-page ads, silly promotional gifts, or over-priced office space you'll never see anyway. We pass these savings on to you. We offer a solid product, at an extremely affordable monthly price. Our business model serves computer literate clients who can read an on-line manual and want the very best value for their IT dollar. SalesMetric will not be for every company. Of course, there are some competent alternatives that offer hand-holding, but this comes at a stiff monthly price. With SalesMetric you get all the tools you need to get up and running fast. That way we get to do what we do best, continue to program new features and functions into SalesMetric for you. So if you see a function you want added, let us know. We plan to keep SalesMetric growing, and our rates reasonable for you. Return To Top Who in my company would use SalesMetric? . . . .SalesMetric is beneficial at all levels of your organization. The centralized intelligence is available to satisfy the needs and demands of your customers, customer service, marketing, product development, sales, external sales partners, and management. The unified history and status of all customer contact is accessible real-time, with extensive means to parlay the data into meaningful metrics to guide and augment your critical customer decisions. With SalesMetric, every member of your team is instantly educated by the accumulated knowledge base to ensure a cohesive and well-informed customer response, or insightful information to your manufacturing and quality groups. Your customer service reps know when an issue has been resolved, by whom, and in what manner. Even the literature you send can be tracked or stored for immediate reference. Build a library of standardized responses, common inquiries, or enduring reference materials. Match your marketing programs with the appropriate target markets to maximize your marketing efforts and dollars. Know who is responding to what campaigns, by what means, and with what results. Locate the best cross-sell and up-sell opportunities in your existing customer base. Know which customers or contacts give you the most credible insight into their company's purchasing plans. Know what your customers need to provide direction to product development and planning efforts. Are customers moving toward new technology or product formats? Are their logistic or delivery mechanisms influencing their buying patterns? How price-sensitive are customers? Will your internal costs need to change before your new target market can be penetrated? SalesMetric can help you answer these questions through their holistic approach to account management. Every time you find a new lead, win a deal, or someone touches your account, the activity is logged into your activity file for effortless reporting to management. You can be sipping green tea with a customer in Osaka, while your boss looks at your activity on his flight to Sao Paulo. You spend your time managing your clients, not writing reports. The extensive calendar system shows your scheduled meetings and reminders, plus keeps track of your action items all from your home page dashboard. You know instantly how you are doing against your quota and how close your opportunities are to a sale. SalesMetric leaves off the useless and annoying advertisements to load up your home page with your personal account metrics. So you can Measure to Win™ and close more business. The dynamic sales pipeline gives you the visibility necessary to help your sales staff target customers and pending opportunities. Give even your competitors their due, know which projects, by product, you both endeavor to win from your mutual customers. Gain the competitive edge, track your wins and losses with SalesMetric to know why you got the deal, or to fix the reason you didn't. New employees can hit the ground running with extensive, logical customer account information and history so readily at hand. Your account files will be a springboard for employees to understand and appreciate the ground rules in dealing with each of your many and varied customers. Help your new-hires take each and every step in the forward direction. Your external sales partners can be given access to the accounts you share with full access to the details. The leads and opportunities they generate can be captured at the source. Yet, the integrity of your other client information remains solely with you. Managers can assign quotas by product, product line, or merely by dollar volume. With multi-level forecasting, you can review your staff's aggregate, or an individual's, opportunities against commitments and re-evaluate your targets as needed to effectively run your business. SalesMetric gives you the flexibility to be as detailed, or as big picture oriented as you dictate. See your actual sales against your projections by product, product line, or dollars progress every time to log in. Is your business growing, or declining? Keep constant tabs on your business growth with book-to-bill ratio analysis for immediate response capability. Your rich and valuable customer history continues to grow while remaining accessible, intact, and always available to your staff. Employees may come and go, but the integrity of your information is never compromised. Measure to Win™. Return To Top How do I run SalesMetric? . . . .SalesMetric's feature-rich service is available directly through our web site. Just go to http://www.salesmetric.com and log in with your account information. A computer with a browser and internet capability is all you need. Most sales groups are already on-line and need nothing else to use SalesMetric. With SalesMetric web-based sales force automation, you can log in to the internet from anywhere, at anytime, at any suitable machine, and have your entire real-time company database at your command. There is no special software to load on your system, no upgrades to worry about, and no proprietary hardware to support. The latest revision of SalesMetric, no matter when released, is always on-line, with new features awaiting your next log in. There is no synchronization between machines as with conventional software. Everyone on your team shares the exact same secure database, the exact same timely information, instantaneously. You can use any OS or machine that supports Microsoft® Internet Explorer 5.0 (IE5) or better. Return To Top Why do you only support Microsoft® IE5 (or better)? . . . .
The capability of browsers has changed dramatically over the last 10 years. Netscape Navigator does not support many of the advanced display functions we chose to use. By selecting IE5 as our minimum browser level, this allows our programmers to offer more versatile and appealing displays of your data. As the program is also free from Microsoft®, we felt this was a reasonable decision. Return To Top How reliable is the SalesMetric service? . . . .All aspects of the SalesMetric service are actively monitored to ensure consistent and reliable service to you. You are more likely to experience downtime problems from your ISP than from the SalesMetric service due to the multi-layer redundancies built into the service platform. We have intentionally limited the use of graphics, eliminated advertising, and designed SalesMetric to ensure you the fastest download speed of our pages possible. When you are meeting a client on the road, you may not always have access to a streaming T-1 line. We wanted to make sure you can get your data consistently, quickly, and reliably in any environment. Return To Top How do I add users to the SalesMetric service? . . . .Just send us an email stating how many additional users you need, and we can increase it for you quickly. The written request does need to come from any one of your authorized contacts. An authorized contact is either the registrant for the account, or anyone listed as a company contact within your account profile. Return To Top Why do you use the Microsoft® Access database engine? . . . .We wanted to ensure that your complete database was available to you whenever you needed it. Microsoft® Access creates databases that are easy to query and generate custom reporting. It is inexpensive, and requires no costly IT labor to support it. Companies of any size can benefit from SalesMetric without getting locked into proprietary or cost prohibitive hardware platforms. Either way, the data remains entirely available to download, or review, 24/7/365. You never need to wait on us. Return To Top How do I know my database is secure? . . . .Your vital information is not co-mingled with that of other companies. Each of our customers enjoy their own private database. Your database belongs to you and only you. Only your authorized users will have access to your confidential accounts. Your data is stored on servers in a top flight data center with redundancy in all utilities to ensure our nearly %100 uptime. See the Security page for more details. Return To Top How do I get a copy of my database? . . . .Just have your administrator log in and download your entire database to your system. It is an extremely simple and quick process. You will get a .mdb file that you can open in Access, or import into SQL Server. Return To Top How do I control access rights within SalesMetric? . . . .SalesMetric user options provide access rights configurations designed to suit your business. From external sales partners, to isolated sales offices, SalesMetric can adapt to the way you do business. Within the Add or Edit User function, rights may be given or changed by simply checking boxes. When a single box is checked, the user has those rights and none other. When more than one box is checked, the user has the cumulative rights of the boxes checked. The rights associated with these checkable boxes are listed here:
Return To Top How is my privacy protected? . . . .We don't sell, rent, lease, or otherwise make available to third parties the confidential information you provide to us. We keep the confidential information you provide to us only as needed to conduct our legitimate business with you. Please see our privacy page for complete details. Return To Top What reports are available? . . . .There are a multitude of valuable reports already built into SalesMetric. That is what Progress at a Glance™ means. The key metrics you need to see daily are already on your dashboard when you log in. We also have very powerful report engines for you to generate reports quickly. These can be output to HTML format or Microsoft® Excel for further formatting by you. Of course, your entire database remains available for download anytime you need it. Return To Top How do I create my own reports, mailing lists, et cetera? . . . .We know that every manager likes to see his or her data presented just a little bit differently. That is why we make your entire database available to you in an .mdb format that you can open from Access or import into SQL Server. Just have your system administrator download your complete database, and then create your own queries, forms, reports, or labels, anything you need. Using Microsoft Access to format your data is simple, inexpensive, and requires no IT effort to get your data exactly the way you want it. Or you can use our versatile report engines and easily output your reports to Microsoft® Excel for further formatting by you. Return To Top What does SalesMetric cost to use? . . . .Starting at just $15 per user, per month, SalesMetric is a remarkable value, and is a fraction the price of salesforce.com, Siebel OnDemand or SalesNet. Return To Top Why don't you offer any ROI calculations? . . . .One thing industry analysts agree on is that when you employ SFA and CRM in earnest, you will improve your sales. At SalesMetric, that is precisely what we mean by Measure to Win™. No one steps on the scale each day expecting his weight to remain the same. You understand your business better than anyone. Perhaps nothing less than 62% growth will be an acceptable benchmark for your company. Maybe your industry is in decline, and retaining the sales you had last year will make your stockholders deliriously happy. Every company defines ROI on IT investments with its own unique set of assumptions, constraints, and expectations. With SalesMetric, you know what your costs will be, every month. It would be presumptuous of us to tell you any more than that. Return To Top What payment methods are accepted? . . . .Straybit Software Inc. accepts AMEX, Visa, MasterCard, Discover, or check. We will send invoices electronically approximately 30 days prior to the beginning of your next billing period. See Pricing (link at left) for more details, or Terms and Conditions for complete details. Return To Top How do I get my data into SalesMetric? . . . .Easily move your account, contact, opportunity, and action item data directly into SalesMetric from salesforce.com, Siebel OnDemand, SalesNet, ACT!, Outlook, or any other program with our import routine using delimited files output from your existing system. The on-line HelpTrail™ provides you with detailed instructions to move your files quickly and smoothly. Return To Top Can you help us with our implementation? . . . .Absolutely. SalesMetric is designed to be intuitive, direct, thorough, and concise for your rapid deployment. Our on-line HelpTrail™ is an extensive series of markers to assist in all aspects of setting up and using SalesMetric. You find help all along the way. We explain what something is, how it can be used, where it would be used, plus the effect your choices will have in other areas of the system. Let us know where we can help you get your team up and running. Just contact us, so you can Measure to Win™. Return To Top Why do we need a system administrator? . . . .Your system administrator is needed to customize your internal SalesMetric functions to suit your business needs. You can share system administrator activities among one or more people, if that works better for your company. These activities include adding and changing user access profiles or creating and updating pull down menus options to ensure consistent data collection. If you need to add or remove users, forget your password, or need to add a new part number to your products list your system administrator can take care of these tasks swiftly in SalesMetric. The ongoing time required of your system administrator is nominal compared to the effort and expense of supporting a complex hardware infrastructure and costly IT staff to run an in-house solution. We manage the hard, and expensive, parts for you. Return To Top How do I get help for SalesMetric? . . . .Our extensive HelpTrail™ is designed to give you all the assistance needed to get SalesMetric up and producing for you. This feature is constantly being updated with input from you. If you have a question HelpTrail™ can't answer, send us an email. We answer emails at all hours. info@SalesMetric.com We welcome your phone calls from 9:00 a.m. to 4:00 p.m. (Central Time), Monday through Friday. We do observe all major holidays. We are committed to providing prompt and accurate information to satisfy your needs. Return To Top Can I send email using SalesMetric? . . . .Just click on any of the email addresses in your database and you can immediately send an email to your contact. The mail client in your OS is what drives this. Return To Top How do I get started using SalesMetric? . . . .Our registration page makes it very simple to sign up on-line. All the information we need to get you started can be detailed there. If you prefer a personal approach, call us at 972.292.3409 between 9:00 a.m. to 4:00 p.m. (Central Time), Monday through Friday. We would be honored to both serve you and meet you. Look at "Getting Started" in our HelpTrail™ system for a hit-list of actions to be taken in order to get SalesMetric up and running. This is a general guide to keep your implementation on the critical path to completion. Return To Top How can I try SalesMetric before committing? . . . .Examine our comprehensive demo (www.SalesMetric.com) for as long as you like. Just click the link below.  When you are ready to begin, just click on the "Sign Up Now!" link at left now. If you want to improve, you have to Measure to Win™! |
